EZStash: FAQ's
WHICH FILES ARE BACKED UP?
EZStash will initially select the folders on your Windows profile.
CAN ANYONE READ MY BACKUPS?
No. All of your information is securely encrypted with an encryption key (which is similar to a password phrase) that only you know - the encryption key you entered when the software was installed (the inner wrapper). Several control files are provided by the EZStash software - a list of file names in the backup, those excluded, a list of all file names on your computer, and the remote backup master file which gives your name, address, backup times, and so forth. The whole transmission is securely encrypted a final time (the outer wrapper) prior to transmission to EZStash servers.
WHAT IF I LOST MY ENCRYPTION KEY?
You must have your encryption key in order to restore your files. If you can answer the Security Question when you first entered your encryption key, and if your computer is still functioning, you can recover it through the Utilities menu. However, do not rely on your hint - your hard drive might crash or your computer might be destroyed or stolen. We recommend you write it down two forms and seal it in envelopes. Keep them in two safe places. If you lose your encryption key and did not option to let us store it, we do not have a copy of it and cannot help you!
HOW LONG DO YOU KEEP EACH FILE?
We keep the last saved version of every file, no matter when they were made, until you do a new initial backup, which is scheduled once per year.
WHY WON'T MY INSTALLATION COMPLETE?
During the Installation process you register with the EZStash servers using your Internet connection. During this time you must receive files as well. Some firewalls, such as Sonicwall, have anti-virus built in. Since the files you receive are encrypted they cannot be inspected by the firewall anti-virus scanning and are prohibited. For assistance on completing your download, contact support@ezstash.com.
HOW DO I RECOVER EZStash IF I GET A NEW COMPUTER OR MY EXISTING COMPUTER CRASHES?
To recover a previously installed version of EZStash, download and install the Remote Backup. Click on the "Recover" button to start the recovery process. You will then be required to enter your client ID, email address and answer to your secret question you established during the initial setup. Once the questions are answered correctly, recovery of your previous installation and encryption key will begin. For assistance on completing your recovery, contact support@ezstash.com.
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call (888) 647-8274 or email
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Technical support, please contact us at
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EZSTASH Online Storage
410 E Leota, S t e 5 - 1 3 4
North Platte, NE 69101
